Client Support & Policy

Frequently Asked Questions

Questions answered with care.

Arrive with clean, blown-out hair unless we booked a wash day add-on. Avoid heavy oils 48 hours before so parts stay crisp.
Limited same-day slots exist Tuesday–Thursday. Lace customization typically requires 72-hour notice.
48-hour notice preserves your deposit. Late cancels forfeit 50% toward stylist time reserved.
With proper maintenance and nightly wrapping, your style can last 6–10 weeks.
We provide premium braiding hair. You're welcome to bring your preferred brand — we'll adjust pricing accordingly.
Come with freshly washed, detangled hair. Avoid heavy products the night before.
Yes — all first-time clients receive a complimentary 15-min consultation to plan your look.
Absolutely. Inform us at booking and we'll use tension-free methods and soothing scalp treatments.

Still have questions?

Our team is happy to help you find the perfect style and answer anything on your mind.

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