1 Booking & Deposits
A $25 deposit is required to confirm your appointment. It must be paid at least 24 hours before your appointment and is not refundable. Tap the WhatsApp button to get the deposit details, then send your payment screenshot in the same chat. To reschedule, call or WhatsApp the salon.
2 Cancellations
We understand plans change. The deposit is not refundable.
To cancel or reschedule, call or WhatsApp us at +1 681-283-9575.
3 No-Shows
Failing to attend a scheduled appointment without any prior notice constitutes a no-show. In this case:
If you experience an emergency, please contact us as soon as possible — we handle these situations on a case-by-case basis with compassion.
4 Service Adjustments
We reserve the right to adjust pricing if the service requested changes significantly from what was originally booked. This includes, but is not limited to:
- Significant change in style, length, or complexity at the time of appointment
- Hair condition requiring substantially more time or product than expected
- Requests for additional services not included in the original booking
Any pricing adjustments will be communicated and agreed upon with the client before additional work begins. We will never charge more without your explicit approval.
5 Hair Preparation
Clients are responsible for arriving with properly prepared hair unless a wash-and-prep add-on was booked in advance.
- Hair should be freshly washed, detangled, and free from heavy product buildup
- Avoid applying oils or heavy conditioners 48 hours prior to your appointment
- Blown-out or stretched natural hair is preferred for most braiding styles
6 Product Use
We use professional-grade, salon-quality products throughout all services. Our team is trained in safe application practices and uses tools appropriate for each hair type and style.
It is the client's responsibility to inform us of any known allergies, scalp sensitivities, or product reactions at the time of booking or during the consultation. Louis African Hair Braiding cannot be held responsible for reactions to products if sensitivities were not disclosed in advance.
If you prefer specific products or brands, please inform us prior to your appointment — we will do our best to accommodate reasonable requests.
7 Limitation of Liability
Louis African Hair Braiding is not liable for pre-existing hair or scalp damage, breakage resulting from conditions present before the service, or reactions to products when sensitivities were not disclosed prior to service.
Our stylists take every precaution to protect the health and integrity of your hair. We recommend a consultation for clients with significantly damaged, chemically treated, or fragile hair before scheduling intensive styling services.
8 Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of the State of West Virginia, United States of America, without regard to its conflict of law provisions.
Any disputes arising from these terms or your use of our services shall be resolved in the appropriate courts of West Virginia. By booking an appointment with Louis African Hair Braiding, you agree to these terms in full.
We reserve the right to update these terms at any time. Continued use of our services constitutes acceptance of the most current version.