Information We Collect
We collect information you provide directly to us when scheduling appointments, creating an account, or contacting us. This includes:
- Full name, email address, and phone number
- Appointment details, service preferences, and hair history
- Payment information — processed securely via Stripe; we never store card details
- Browsing data such as pages visited, time on site, and device type (collected via cookies)
How We Use Your Information
Your information helps us deliver a seamless, personalized experience. Specifically, we use it to:
- Confirm and manage your appointments and send timely reminders
- Process payments securely and issue receipts
- Improve our services, website, and stylist matching
- Respond to inquiries and provide customer support
Data Sharing
We value your privacy deeply. Your personal data is never sold to third parties under any circumstances.
We may share limited data only with trusted service providers necessary to operate our business — such as Stripe for payment processing, email delivery services, and calendar scheduling tools. These partners are contractually obligated to protect your information and may not use it for their own purposes.
Your Rights
You have full control over your personal data. At any time, you may:
- Request a copy of the data we hold about you
- Correct inaccurate or outdated information
- Request deletion of your personal data from our systems
- Withdraw consent for marketing communications
To exercise any of these rights, contact us at hello@louisbraiding.com. We will respond within 5 business days.
Cookies
We use essential cookies that are strictly necessary for our website to function — these cannot be disabled. We also use optional analytics cookies to understand how visitors use our site and improve their experience.
You may opt out of analytics cookies at any time through your browser settings or by contacting us. Opting out will not affect the core functionality of the website.
Contact
For any questions, data requests, or privacy concerns, please reach out to us directly: